Cancellation Policy
We understand that at times unforeseen circumstances may occur and you may not be able to make your appointment time. We politely request that all appointments are cancelled at least 6 hours before the appointment time. Any cancellations with less than 6 hours’ notice or non-attendances will result in a 50% late cancellation fee.
Medicare Plans
If you are under an Enhanced Primary Care (EPC) program from your doctor you may not have any more than 5 visits combined to allied health practitioners (physio, dietician, podiatrist, etc.) per year. If you exceed this number, you acknowledge that you will not receive a refund from Medicare. Medicare rebates through EPC plans do not cover the full cost of treatment, therefore full fees are required at the time of treatment with the rebate paid by Medicare direct to you.